FAQ

How long does it take to process an order?

We typically process orders within 2-3 business days. Excluding weekends and holidays.

How will I know that my order has been successfully processed?

You will receive a confirmation email with your order details once it has been processed.

Can I make changes to or cancel my order after it has been placed?

We strive to process orders quickly. Please contact us immediately at support@meloglow.com if you need to make changes to  your order, and we will do our best to make the accommodations.

Can I track my order?

Yes, you will receive a tracking number in your shipping confirmation email. Use this number to track your order's delivery status.

What should I do if there is an issue with my order?

If you encounter any issues with your order, please contact our customer support team for assistance at support@meloglow.com.